Shipping policy

Last updated: August 24, 2026

Pawkable offers free standard shipping on every eligible U.S. order. This Shipping Policy explains where we ship, order processing times, estimated delivery times, tracking, address changes, lost or damaged packages, and other important shipping information.

1. Where We Ship

We currently ship to eligible addresses within the United States.

Availability may vary for Alaska, Hawaii, U.S. territories, P.O. boxes, and military addresses. Available shipping options will be shown at checkout based on the delivery address entered.

International shipping is not currently offered through the Pawkable online store.

2. Free U.S. Shipping

Pawkable provides free standard shipping on every eligible U.S. order.

There is no minimum purchase requirement to qualify for free standard shipping.

Any shipping methods or charges applicable to a particular delivery address will be displayed at checkout before the order is completed.

3. Order Processing Time

Orders are typically processed within 0–3 business days.

Processing time is the time required to prepare an order for shipment and is separate from the estimated carrier transit time.

Business days generally exclude Saturdays, Sundays, and recognized holidays.

Processing may occasionally take longer because of circumstances including:

  • Unusually high order volume
  • Holidays or promotional periods
  • Inventory or fulfillment disruptions
  • Address verification
  • Payment review
  • Fraud-prevention review
  • Other unexpected operational delays

If a significant issue prevents us from processing your order, we will make reasonable efforts to contact you using the email address associated with the order.

4. Order Cutoff Time

Orders placed before 2:00 PM Pacific Time (PT) on a business day may begin processing that day.

Orders placed after 2:00 PM PT, on weekends, or on recognized holidays will be considered received on the next business day for purposes of our processing estimate.

The 2:00 PM PT cutoff does not guarantee same-day processing or same-day shipment.

5. Estimated U.S. Shipping Time

After an order has been processed and shipped, estimated standard transit time is generally 4–9 business days.

This shipping estimate begins after the order has completed processing and has been transferred into the shipping network.

For example, the 0–3 business day processing estimate is separate from the 4–9 business day shipping estimate.

6. Delivery Estimates Are Not Guarantees

Processing and delivery estimates are based on normal fulfillment and carrier conditions.

Pawkable does not guarantee a specific delivery date.

Actual delivery may be affected by circumstances including:

  • Carrier delays
  • Severe weather
  • Transportation disruptions
  • Seasonal shipping volume
  • Holidays
  • Address issues
  • Regional service disruptions
  • Unexpected fulfillment delays
  • Other circumstances outside Pawkable's direct control

Please allow additional time during major holidays and other periods of unusually high carrier volume.

7. Order Confirmation

After an order is successfully placed, an order confirmation will normally be sent to the email address provided during checkout.

Please review your confirmation carefully and contact us as soon as possible if you notice an error in the products, quantities, or shipping information.

8. Tracking Information

When tracking information becomes available, it will normally be sent to the email address associated with your order.

Tracking information may not become active immediately after a shipping label is created.

It can take additional time for a carrier or logistics provider to scan the package and begin displaying tracking movement.

A tracking number that has not yet updated does not necessarily mean that the shipment is delayed or lost.

9. Multiple or Split Shipments

Items in the same order may occasionally arrive in separate packages and may have separate tracking numbers.

Customers will not be charged additional shipping solely because an order is split into multiple shipments.

If your order ships in multiple packages, individual packages may arrive on different dates.

10. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before completing checkout, please verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number where applicable
  • City
  • State
  • ZIP code
  • Any other information necessary for successful delivery

11. Address Corrections Before Fulfillment

If you notice that your shipping address is incorrect after placing an order, contact Pawkable as soon as possible.

If the order has not entered fulfillment, we will make reasonable efforts to correct the address.

Address changes cannot be guaranteed once processing or fulfillment has begun.

12. Address Changes After Shipment

Once an order has shipped, address changes may no longer be possible.

Pawkable cannot guarantee that a shipment can be redirected, intercepted, or delivered to a different address after it has entered the carrier network.

Any delivery-change options available after shipment may depend on the carrier and the shipment's current status.

13. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the shipment may be delayed, returned, or otherwise handled according to the carrier's procedures.

If the package is returned because an incorrect or incomplete address was provided by the customer, the customer will be responsible for any new shipping cost required to resend the order.

We will communicate any applicable reshipping charge before arranging a replacement shipment.

14. Order Changes and Cancellations

Customers may request a cancellation or address change before fulfillment begins, but changes cannot be guaranteed once processing has started.

If you need to cancel or modify an order, contact Pawkable as soon as possible at petwagtail@gmail.com.

Once an order has entered fulfillment or has shipped, it may no longer be possible to cancel or modify it.

If an order has already shipped and you no longer want the product, an eligible return may be requested after delivery in accordance with our Return & Refund Policy.

15. Delayed Shipments

Tracking may occasionally show limited movement or no new scans for several days.

Temporary delays can result from:

  • Carrier congestion
  • Weather
  • Transportation disruptions
  • Routing delays
  • Holidays
  • Regional service interruptions
  • Other conditions affecting the shipping network

A temporary lack of tracking movement does not automatically mean that a package has been lost.

If your shipment appears significantly delayed beyond the estimated shipping period, please contact us and we will review the available tracking information.

16. Packages That May Be Lost in Transit

If tracking indicates that a shipment may be lost, contact Pawkable.

We will review the tracking and fulfillment information and determine the appropriate resolution, which may include a replacement or refund.

We may need to review the carrier's tracking history or obtain additional information from the shipping or fulfillment provider before determining that a package has been lost.

Customers are welcome to contact Pawkable directly for assistance rather than being required to resolve a lost-in-transit issue entirely on their own.

17. Tracking Shows Delivered but the Package Is Missing

If tracking shows that your package has been delivered but you cannot locate it, please complete the following steps first:

  1. Check around the delivery location, including front, side, and rear entrances, mail areas, parcel lockers, garages, and other common safe-drop locations.
  2. Check with household members, neighbors, building staff, reception personnel, or anyone else who may have accepted the package.
  3. Review the carrier's tracking information and any available delivery notes or delivery-location details.
  4. Allow a short additional period in case the carrier marked the package as delivered shortly before the physical delivery was completed.

If the package still cannot be located after completing these steps, you may contact Pawkable and we can review the available tracking information where possible.

Once the shipping carrier confirms delivery to the shipping address provided with the order, Pawkable is generally not responsible for packages that are subsequently lost, misplaced, or stolen after confirmed delivery.

This limitation does not affect any rights or remedies that cannot be excluded under applicable law.

18. Stolen Packages After Delivery

Pawkable is generally not responsible for theft that occurs after the carrier has confirmed successful delivery to the address provided with the order.

Customers are encouraged to use a secure delivery location whenever possible.

If you believe a delivered package was stolen, you may also consider contacting the carrier, building management, local authorities, or another appropriate party depending on the circumstances.

19. Damaged Packages or Products

If a product arrives damaged, please contact Pawkable immediately after discovering the damage so we can review the issue and work toward a resolution as quickly as possible.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product whenever reasonably possible
  • Photographs of the shipping packaging whenever reasonably possible
  • Video showing the damage or issue when useful and reasonably possible

Photos or video help us verify the issue and arrange an appropriate resolution as quickly as reasonably possible.

Please keep the damaged product and its shipping packaging until we confirm whether they are needed for review.

When an eligible shipping-damage claim is confirmed, the appropriate resolution may include sending a replacement product as quickly as reasonably possible.

20. Missing Items or Components

If your package arrives but an item or component that should have been included is missing, please contact us promptly.

Include your order number, a description of what is missing, and photos of the received contents or packaging when useful.

We will review the fulfillment information and determine the appropriate next steps.

21. Incorrect Item Received

If you receive a product different from what you ordered, please contact Pawkable as soon as possible.

Please include:

  • Your order number
  • The item you ordered
  • The item you received
  • Clear photographs when reasonably possible

If we confirm that the wrong product was sent, we will provide the appropriate resolution without charging you approved corrective shipping costs.

22. Undeliverable Packages

Packages may be considered undeliverable for reasons including:

  • Incorrect or incomplete address information
  • Inability to access the delivery location
  • Repeated unsuccessful delivery attempts
  • Refused delivery
  • Other carrier-related delivery issues

If an order is returned as undeliverable, contact Pawkable so we can review the circumstances and determine the available options.

If the delivery failure resulted from an incorrect or incomplete address supplied by the customer, a new shipping charge may be required before the order can be resent.

23. Returned-to-Sender Packages

If tracking shows that your package is being returned to the sender, please contact us.

We will review the tracking information and reason for return before determining whether reshipment, a refund, or another resolution is appropriate.

Returned-to-sender packages caused by an incorrect or incomplete customer address may require the customer to pay the new shipping cost before reshipment.

24. Refused Deliveries

If you no longer want an order, please contact Pawkable rather than refusing the package whenever possible.

Refused shipments may take additional time to travel through the carrier network and may delay resolution.

Refusing a shipment does not automatically complete a return or guarantee an immediate refund.

25. Preorders and Backorders

If Pawkable offers a product as a preorder or backordered item, that status will be communicated where reasonably applicable before fulfillment.

Special processing or shipping estimates associated with a preorder or backordered product may differ from the standard estimates in this policy.

Products should not be assumed to be preorders unless they are specifically identified as such.

26. Holiday and High-Volume Shipping

Processing and delivery may take longer during:

  • Major holidays
  • Promotional periods
  • High-volume sales periods
  • Severe weather
  • Carrier service disruptions
  • Other periods of unusually high shipping demand

When we become aware of a significant issue affecting an order, we will make reasonable efforts to communicate relevant information when possible.

27. Carrier and Fulfillment Delays

Once a package is transferred into the shipping network, portions of the delivery process are handled by third-party carriers, logistics providers, and fulfillment partners.

Pawkable cannot control every carrier scan, routing decision, weather disruption, or transportation delay.

We will nevertheless make reasonable efforts to assist customers when a shipment appears to have a significant problem.

28. Shipping Promotions

Pawkable currently offers free standard shipping on eligible U.S. orders with no minimum purchase requirement.

If additional shipping promotions or expedited shipping options are offered in the future, the applicable conditions will be disclosed where reasonably appropriate.

29. Changes to Shipping Availability

Shipping availability may change because of carrier coverage, operational requirements, product restrictions, destination limitations, or other circumstances.

The shipping options displayed during checkout determine whether a particular destination is eligible for the available delivery services.

30. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in fulfillment procedures, shipping destinations, carrier services, store operations, or applicable requirements.

The current version will be posted on this page with an updated revision date.

31. Contact Us

If you have questions about shipping, tracking, an address issue, a delayed package, or another delivery concern, please contact Pawkable by email at petwagtail@gmail.com.

When contacting us about an existing order, please include your order number and a brief description of the issue so we can assist you more efficiently.