Frequently Asked Questions
FAQ
Product and use
Find answers about the bottle, shipping, returns, orders, and getting support.
What is the Pawkable Bottle?
The Pawkable Bottle is a portable dog water bottle intended for ordinary walks, park visits, road trips, travel, and similar easy recreational outings.
How much water does it hold?
The bottle has a 285 mL capacity.
Is the bottle leak-proof?
Yes. The bottle is leak-proof.
What is the bottle made from?
The bottle has stainless-steel construction. It is also BPA-free and made with pet-safe materials.
Can unused water be returned to the bottle?
Yes. Unused water can be returned to the bottle.
Does it include a wrist strap?
Yes. A wrist strap is included.
What kinds of outings is it intended for?
It is intended for ordinary walks, park visits, road trips, travel, and similar easy recreational outings.
Shipping, returns, and support
Do you offer free shipping?
Pawkable offers free standard shipping on eligible U.S. orders with no order minimum. Checkout confirms the shipping options available for your address. Review the full Shipping Policy for complete details.
How long does shipping take?
Orders are normally processed within 0–3 business days. Estimated standard transit is 4–9 business days after processing. Delivery estimates are not guarantees.
Do you ship internationally?
Pawkable currently offers shipping to eligible U.S. addresses only.
What is your return policy?
Pawkable offers a 30-Day Free Return — No Questions Asked. The return window begins on the carrier-confirmed delivery date. Eligible U.S. return shipping is covered and no restocking fee applies. Eligibility and condition rules still apply. Review the full Return & Refund Policy for complete details.
Do I need the original packaging?
Original packaging is preferred but is not required for an otherwise eligible return.
Can I return an opened item?
Reasonable opening and testing are permitted for eligible returns. Items may be excluded when they have been intentionally damaged, materially altered, excessively used or abused, or returned in an unreasonable unsanitary condition.
Can I cancel or change my order?
You can request a cancellation or address change before fulfillment, but Pawkable cannot guarantee that changes can be made after processing has started.
What if I entered the wrong shipping address?
Contact Pawkable as soon as possible. Once an order has shipped, an address change might not be possible. If a package is returned because of an incorrect address, new shipping charges may apply for reshipment.
How do I contact Pawkable?
Email support@pawkable.com or use the Contact page. For order questions, include your order number when available.